Passant-Montre answers your questions
Here you will find answers to the most frequently asked questions about choosing a watch strap loop, fitting it, delivery, payment and returns.
Choosing your loop
How do I choose the width of my loop?
The width of the loop must be the same as that of your strap. Measure the strap with a ruler marked in millimetres, from one edge to the other, right next to the buckle, where the loop sits. If your strap measures 20 mm, choose a 20 mm loop. Our guide Measuring the width of your watch strap explains the method in detail, including for straps that taper towards the buckle.
Which material should I choose?
The simplest option is to match the material of the strap: silicone or plastic for a sports strap, synthetic or genuine leather for a leather strap, stainless steel for a NATO or nylon strap. Silicone and plastic cope with water and clean with soapy water. To compare the materials, see the guide Choosing the material for your strap loop.
Are your loops compatible with my smartwatch?
We offer loops compatible with many smartwatches and sports watches: Garmin, Samsung, Huawei, Xiaomi, Amazfit, Kospet, Suunto, Polar, Fitbit and Casio G-Shock. The straps on these watches often have a distinctive shape, so start from the exact name of your model, shown on the back of the case or in the watch's app, and choose the loop made for that model.
Are these parts made by my watch's brand?
No. Our loops for specific brands are compatible parts, designed to fit the straps of the models listed. They are not parts supplied by the manufacturers of those watches.
How do I fit a loop?
In most cases, you simply slide the loop on from the free end of the strap up to the buckle. On some straps, such as those of Casio G-Shock, Baby-G or Edifice watches, the buckle has to be removed to thread the loop on. A new loop is often a little tight at first: this is normal. All the steps are described in the guide Replacing a watch strap loop.
Delivery
What are the delivery costs and times in France?
For mainland France, Monaco, Andorra and the French overseas departments and territories (DROM-COM), two delivery methods are available: Tracked Letter (Lettre suivie) at €5.60 and untracked Standard Letter (Lettre simple) at €3.10. Both are free on orders of €19.90 or more. As a guide, allow 2 to 15 working days for delivery. Full details are on the Delivery page.
Do you deliver abroad?
Yes. Depending on your country, you can choose International Tracked Letter (from €5.10 to €14.90 depending on the order total), untracked Standard Letter (€3.10), Colissimo with signature (€18.90, or €21.90 for orders over €20), Mondial Relay to a pickup point (€7.90 for Spain, Portugal and the Netherlands) or to your home (€14.90 for Germany, the Netherlands, Luxembourg and Belgium), or Chronopost International (from €26.90 to €34.90). The methods available for your address are shown when you place your order.
How do I know whether my order has been dispatched?
For tracked shipments, a tracking number is added to your customer account as soon as the order is dispatched, and you also receive it by email. You can follow your shipment on the La Poste tracking website. For untracked shipments, you are sent a dispatch confirmation email. Orders are shipped from Occitanie, in mainland France.
How do I correct a delivery address or cancel an order?
Contact us as soon as possible using the contact form, or leave a message on our voicemail (+33 6 52 09 84 53). As long as the order has not been dispatched, we can correct the address or cancel the order. Once the parcel has left, it is delivered to the address given when the order was placed.
Payment
Which payment methods do you accept?
You can pay by bank card (CB, Visa, Mastercard), by bank transfer or by cheque. Card payments are processed by Stripe, with SSL encryption and 3D Secure authentication: your card details are never stored on our site. If you pay by card, your account is debited as soon as the order is confirmed. To find out more, see the Secure payments page.
Returns
Can I return an item?
Yes. You have 14 days from receipt of your order to change your mind. Please contact us before taking any action using the contact form, then send the item(s) back, preferably by a tracked service, to the following address:
Passant-Montre
BP 20075
31121 PORTET PDC
Mainland France
Return costs are at your expense. For full details, see the Returns and exchanges and Return conditions pages.
How do I exercise my right of withdrawal?
You may unpack the item to check what it is and that it works properly. However, an item handled beyond what is necessary to establish this (for example, a loop already fitted and worn on a strap) can no longer be resold: a deduction reflecting the loss of value is then made from the refund, and it may amount to the full price (Article L221-23 of the French Consumer Code).
- From your account, under "Order history and details", click "Withdraw from the contract here". If you ordered without creating an account, use the contact form.
- Send the product back within the following 14 days, preferably by a tracked service. Return shipping costs remain at your expense.
- The refund is made within 14 days of our receiving the return, using the same payment method, less any deduction described above.
Full details are set out in Article 14 of our terms and conditions of sale.
Contact
Is your question not listed here?
Our team will be happy to help, whether you want to check a width, a compatibility or the progress of an order. Write to us using the contact form.